Most orders are delivered within 5-10 business days on average. If your order hasn’t arrived after 3 weeks, please contact our team, and we’ll be happy to assist you.

You'll receive tracking details via the email used at checkout. Updates may take 2-5 days after your shipping confirmation. If unavailable immediately, check back later. Track your order [here].

Tracking updates may take 2-5 days to appear. If no info is available initially, check back later. If you still can’t track your package after 5 days, contact us at support@propabuy.com for assistance.

We ship from multiple international warehouses (US, Europe, China) to ensure faster delivery. Orders with multiple items may arrive separately, so don’t worry if some items arrive before others—they’re on the way!

We currently do not offer flexible payment terms. We accept Credit Cards, Debit Cards, and VISA for secure shopping. All prices are in EURO, and our system automatically converts your currency at checkout for convenience.

Our products are priced in USD , but don't worry—our system will automatically convert the amount to your local currency based on your country.

Please ensure you enter your discount code with the correct capitalization, as our codes are case-sensitive.

If you're still having trouble applying the code, we often offer a partial refund to cover the difference. We're here to help—feel free to reach out to us at support@propabuy.com if you need further assistance.

We will ship using one of 3 of our shipping partners, Fedex, DHL, and USPS.

Shipping costs vary depending on your exact location and shipping option. Generally, unless we're running a particular promotion, standard shipping is free over $50. Priority Shipping options are available for expedited processing.

If you don’t see any updates in your shipment status after a while, don’t worry—it doesn’t mean your package isn’t moving. It simply means your order is on its way to your destination country. Depending on the shipping method, there may not be further updates until the package arrives at a port in the destination country.

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 30 days of purchase. If you would like to request a return or replacement, please Email us with your order number.